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more than just a patient. I tell my staff, ‘treat every patient as if they are a family member.’ “ Hasbrouck affirmed, “More people are bypassing other medical centers to get care here. Why? The experience. They will be treated with compassion and we will communicate with them. From emergent needs to primary care, if a patient comes through our door, we will treat them like family.”

Hasbrouck said that because of its commitment to a continuum of care in the community and the region, Meadows has an “obligation and expectation to serve anybody who comes through that door, no matter what their situation or emergency.”

Hasbrouck stressed that the Emergency Department is the front door to the hospital. About 70% of the patients upstairs receiving inpatient acute care came through the ED. “The ED staff is the face of the hospital. If patients come through ED, these are the folks these patients see first and we make sure we put our best foot forward every time, consistently. They lead that. That is why I think it is so important for the public to know about this staff and what they do together to uphold our mission and deliver exceptional care.”

Hasbrouck added, “Our goal and vision is to have care closer to home. More people are choosing to come to our ED because they receive great care, there are great providers, and they have access to that next level of care. If we can keep people close to home, it is so much better for the healing process. Our challenge is finding ways to continue to raise the bar, but right now we are providing big- time medicine in this community.”